| rev:text
| - Food is amazing (5/5), but the staff & service are horrible (1/5 - some of the worst I've ever experienced).
I'm a Cafe Rio addict, and I fell in love with Cafe Rio food a long, long time ago. This is the only Phoenix location that's remotely close to us, so this is where we usually go. I really wish we had a different one nearby, because I'd never set foot in here again, if it were an option. Unfortunately, the cravings for Cafe Rio food live on, and I always end up venturing back, and hoping that the service here will be better than it was last time (it isn't).
Food: The food here is great, when they get your order right. Cafe Rio is much more flavorful and saucy than Chipotle-type joints, and I like their dressings and sauces better than Costa Vida's. Their salad dressing is unreal (the creamy tomatillo, don't bother with the cilantro lime). I would recommend the salad (huge, and definitely the best bang for your buck), tacos, and enchiladas. The burrito is good, and I'm happy that they no longer charge extra for enchilada style, but it always has a little too much rice in it (and not enough flavor) for me. The quesadillas and nachos are pretty greasy. The tostada seems like a good deal, until you realize that if you want guac, it's cheaper to just get the salad, which comes with it. Both desserts are phenomenal, and worth the $4-5!! The chips often taste old.
Tip: Don't order anything with the medium enchilada sauce (burritos & enchiladas) - it has the look and consistency of baby poop. The hot and mild are both good choices! I've had all three.
Service: The workers here always seem confused, as if they don't know what they're doing or how to put the food together, and I've had multiple orders ruined because they put things on that I don't like, or am allergic to. When I tell them that they've gotten my order wrong, they never offer to make me a new one, or make amends in any way, even if it has to do with an allergy. Every other Cafe Rio I've been to has been really good at this, so it's not a company-wide policy, or anything like that. As other reviewers have noted, even if you tell the employees what you want ahead of time, you will have to answer inane questions about everything, step by step. ("No chips, please." "Okay, chips?")
To-go orders are never ready on time, and every to-go order I've gotten has had some sort of mistake (wrong dressing, missing dessert, etc).
It's worth noting that I've heard amazing things about the lunch crew here, and how they're efficient, friendly and helpful. I've never been able to come for lunch, so I can't comment on that, but just FYI!
To sum it up, I can't reasonably give this place 1 star, because I will honestly be back, since I love Cafe Rio food, but it'll be a while. I'm so frustrated with the service here, and I don't understand why it never gets better, even after multiple complaints from myself and others.
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