We came to this restaurant and were given order form and pencil and we ordered some of the dim sum that we ordinarily like to have. Soon after, little by little, some of the food carts start to appear and we would have much preferred to order directly from these carts since you order exactly what you see.
Where is this concept of customer service to greet and inform guests that we can use these order forms, in addition to ordering directly from the food carts that would be passing by? Do we need to spell out that little ones cannot use chopsticks and need a fork instead? Big sigh...
On a positive note, we requested to have our paper order cancelled and were pleasantly surprised that our waiter told us that was the right move, and rushed to the kitchen to ensure that our orders get voided.
Everything that we picked up from the food cart were delicious and well prepared, but then again, this is what is expected from a dim sum restaurant as we would not be expecting anything less.
Although our table was great, It appears that some of the other tables are in a more strategic spot, and less effort is needed to make yourself noticed in order that the food cart finds its way to you. So, next time I will scout the dining area before getting seated.