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  • UPDATE 4/3/2012 I'd like to add another experience that I forgot to mention. My mother cannot eat from her mouth as it causes severe coughing because of damage received from a surgery to the throat over ten years ago. For the last two years now, she receives food, water and medication through a GI tube connected directly to her stomach. This is all clearly spelled out in my mom's medical chart, yet the nurse who received my mom somehow missed this and forced her to take medication through the mouth. She only coughed out the pill several hours later. This, by itself, is ridiculous and intolerable but it's made even worse by the fact that my mom came to the hospital for treatment of her lung. This gross oversight made my mom's condition far worse than it had to be for the first day or so. Of course, I needn't mention the severe discomfort this put my mom through, having to deal with a pill and water stuck in her lungs. This further underscores my review. The care at Southern Hills is inadequate at best. Once more, remember this is the behavior you can expect from the nurses that are supposed to be the cream of the crop, the ones charged with the care of the critical patients in the ICU. It's so frightening that a nurse won't even read a chart before administering treatment. When I confronted her, she just shrugged and dismissively said "I don't know." Well lady, I don't know how you're a nurse. I can only hope this review puts pressure on Southern Hills to raise their standards of care.
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