My group of seven had lunch at this location today. We arrived at noon. They did not have our reservation. We ordered. It took the waiter 45 minutes to bring us our lunch. They forgot an order. Everything was brought out at once even though some people ordered a salad and an entree. The salads were fair. The pizza and pasta were good. The waiter came by one hour later and I ordered a desert to go. It took him 30 minutes to cut a slice of tirmasu and put it in a bag. 15 minutes later he brought 7 checks even though we only needed 4 for the group. I finally asked the regional manager to help.
There is no excuse for this restaurant to make people wait 2 1/2 hours to complete a lunch. There was no oversight. The waiter was either incompetent or overwhelmed. I would never go back.