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  • The food here tastes good, and there are reasonably healthy options available. I usually get a panini - today it was chicken and vegetables. For a few dollars more, you can get two sides. I ordered two salads on this particular visit. The total cost with tax was $8 or $9. Generally, the dishes are consistent. I know what I'm getting as far as food is concerned. Where I have a problem is the service. Many of the staff have extreme language barriers. Most of the ones that we interact with speak very little English. The best you can do is point and repeat yourself over and over again - and then over and over again some more. Unfortunately, they don't seem to understand hand gestures either. Today I was there with some coworkers and noticed that the people who ordered the same thing just before me had their food already. I looked around and saw my order ready behind the counter. I had already paid. I told the person behind the counter that the food sitting their was mine. Then I did that again about 5 more times, with 3 different La Prep employees. Some of my coworkers chimed in, along with strangers, trying to get them to simply hand me my food. The staff would look down at the food, then just stare at us. It was bizarre. Eventually I said "I'll try one more time, then I'm reaching over and taking it". We tried 3-4 more times, then I reached over the counter and took my food, and left. On previous visits I've seen people go through trials just to buy a few croissants. It's not ideal to have customer-facing employees who don't understand the customers.
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