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  • **please read Zella's unprofessional and untrue response to this review We used to love Zella's. However their customer service is atrocious and we will never be back. I went to this location on Wednesday to pick up an order for a local school. Instead of 10 pizzas, they had only made 10 slices. Both workers were rude and unhelpful. No one offered to correct the order or make the pizzas needed and they demanded payment without an offer of help. I asked for the manager whose name was Roman and he went and hid in the kitchen. He did not appear again. I asked to see a copy of the online order...they could only produce a regular tape receipt and claimed that was the same as the order. After paying a ridiculous amount ($59) for 10 slices of pizza, my husband and I rushed to their competitor, a nearby Little Caesars where they quickly produced the pizzas needed and we were able to get them delivered to the school with 20 minutes left for the students to eat. Do NOT patronize this business as they were rude, unapologetic, and refused to make the pizzas ordered. Local schools and clubs beware! If there is a problem they will not help! After my terrible experience I have had several friends reach out with their own horror stories! Please read Zella's response below. Jeff was not there at the time of this incident and has made our whole case about their customer service. We were kind, asked for help, and they refused.
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