I've been a customer for several years now, and have NEVER ONCE had any remote problem with this company. They are HONEST, professional, and very good at what they do. I have the maintenance plan with them, and they have NEVER tried to sell me stuff I didn't really need. I bought my new AC from them and they sold me exactly the one I needed, not the most expensive unit. They always show up when scheduled and take care to respect my property. I trust this company fully to handle all my AC needs. A special shout out to Ernie- he is very friendly, explains everything so that I can understand, honest and simply delightful to work with. I HIGHLY recommend Isley's!!