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  • Our son moved into RP late Aug. 2015 from out of state. I found Mandy to be most helpful in providing us all the information prior to actually seeing the place. I was a little concerned about having to pay a full month's rent when he didn't actually move in until the last week in Aug. and hope that they would consider a pro-rated plan in the future. I also would prefer not to have to sign a full year's lease, in case he needs to move out or if he decides to come home for the summer, we will still have to pay through July. When we arrived to see the place we were pleasantly surprised that they include a free shuttle (which they plan to expand to other locations besides the campus soon, yea!), and that they had a very nice pool, fitness center, conference rooms and even computers with printers, in addition to having your own private bedroom and bathroom. Everything looked very clean and was well presented. We were able to take a tour of the "model units" however, I do wish they would have explained a few things prior that I will share with you. It would be helpful to know in advance that there is no TV provided in the units (even though they are fully furnished this is one item that does not come with it). Also, even though they do include Wi-Fi, you still need your own router and for the most part a good one that will allow you to stay connected etc. will run you close to $100.00. The down side to this was we were not able to see his unit prior to signing our lease agreement, and they need to give the current tenant 24 hour notice that you will be moving in. Once inside the unit I have to say I was a shocked because the common area that they share was very dirty. Now, I do need to note that our son's 1 roommate was still living here but had gone home for the entire summer vacation, so he was not aware of this, and apparently 2 of the old roommates had moved out and left the place a mess. The issue was that somehow the unit was not properly inspected after the move out and we came into a mess. The good news is I contacted the property manager, Desiree and discussed everything with her. She diligently made sure that each and every items was addressed. Yes, it was an inconvenience to have to have my son move in and then work around the cleaning etc., but it did get done and Desiree made sure we were properly compensated for our troubles. Desiree is new to RP, but not new to this industry and has been a property manager for over 13 years. She knows what she is doing and is working very hard to make this place a safe, comfortable place to live in. She has already made changes to security and has been working with her staff so that the correct policies are in place. Her responses to both email and phone calls are quick and she has excellent follow through skills. I am giving RP 4 stars only because of the problems we encountered during the initial move in, but feel confident that this will not be continuing now that Desiree is there and making the appropriate changes. If you do have any issue I recommend you come to her to discuss them before posting on Yelp as I sincerely believe Desiree does care and will address each one with you and will work hard to make sure to take care of anything that needs adhering too.
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