I called on a whim today to see if there was any way they could fit me in for this evening. The receptionist Jill was lovely on the phone. She accommodated me immediately for a 6pm appointment with Rachel. I called an hour and a half before the appointment time and with someone with my name? It was fate! It was probably the best massage I've ever had. It was like I was one of her regulars. She just knew what I wanted. If I wasn't moving to San Diego, I would certainly become one of her regulars!