I've been going to Jack Arra's since it first opened in this location, so the staff knows me pretty well from being a usual client. I've mostly gone for eyebrow waxes and massages, so I can't say much about other services.
What I can tell you is that this spa has always been great and treated me wonderfully. I haven't had to reschedule too much, and I've always been treated with respect by the staff. I have since moved out of state but still stop in, especially over Christmas, for brow waxes and chair massages. I also get gift cards for family members, and I've received rave reviews after each service.
I have never had an issue scheduling an appointment of any kind, and if I've had to call and schedule for someone else or reschedule for myself, it's been a very prompt call back if necessary. I've been able to call and order gift cards over the phone, too, and sending someone to pick them up has been a breeze.