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| - 2nd updated review: OK, so this is a second review that is connected to a first review. The first review got three stars because I was trying to give this theater the benefit of the doubt. I have gone back three more times now so I can definitely state that two stars is fair. Who is this new manager? Whoever they are, they're either not very successful or they need to pass the baton to someone else.The best part about this theater is the seats. Now, the best recliner seats still belong to downtown Summerlin and the luxury galaxy theaters. This theater is the next one in line. The electric recliners are very comfortable.It also is the only screen in town that has a massive IMAX screen, especially with recliner chairs. The problem is that besides that, it is run like you would run a dysfunctional play in high school. To begin with, an individual can also purchase their tickets at the concession stand. Who thought of this incredibly foolish idea? It's bad enough that the concession stand still continues to have long waiting times with fewer staff than should be there. The people sitting next to us in the theater explained that they have gotten so fed up with the concession stand at this movie theater that they now bring large handbags and go get all of their food and drinks and just sneak it into the movie. The other issue that happened today was incredibly disappointing. The movie was supposed to start at 6:55 PM. Instead, it's still hadn't started at 7:05 PM. When it finally did start, around 7:10 PM, with previews, the screen was blurry. It turned out that the manager was aware of it yet no one came to talk to us in the theater to let us know what was going on. Not a good move. There was no apology or explanation from the theater whatsoever. I am very disappointed. I will try to stay away from this theater as often as I can. It is easily the worst customer service I have experienced in any movie theater in Las Vegas.
1st review: I am currently giving my experience on Saturday three stars, yet I really hope to review it in a short while and give it a higher number of stars. Why?
We got there on Saturday to see a movie. The theater is lovely in terms of the actual seats and screen. The seats are extremely comfortable electric recliners that are simply fantastic. They are some of the best in town and I would say are just as comfortable as those at a theater in downtown Summerlin that has amazing recliner seats. The main problem was concessions.
Firstly, I got my tickets on fandango. When you get there, there is a computer self-help screen where you have to put your credit card through to print out your tickets. I did not have a confirmation number because I I booked through fandango and not Brenden theaters.I was told I could not simply use the barcode on my phone. I did not like that at all. I'm not interested in wasting more paper and barcodes are accepted everywhere else and should be at this theater as well. There was nobody around to help... my credit card was not working with the scanner to find my reservation on Fandango. I ended up canceling my Fandango reservation and getting the tickets again at the theater. That was not cool. Someone should have been there to help and no one was there.
We get concessions and order diet Pepsi as Diet Coke is not available. I order pretzel bites and I'm told that they do not have the actual cheese box and if it's OK to put it in a cup. They put it in a 12 ounce cup with a little bit of cheese at the bottom. They bring out the pretzel bites on a paper plate that is extremely weak and that's how they give me my pretzel bites! The girl behind the counter explains that they just got a new manager and so everything that should have been ordered is not there yet. OK... I don't see that as an excuse. Very disappointed. If concessions are so bad, then people should be able to bring food from the outside around the theater. They need to get their act together! I will try this theater again, only because I like the seats, yet I also hope your concession stand improves because it was just awful.
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