The only reason I've come back with a 3 star rating is because the last couple of times I went to p/u our dogs there was nobody at the front desk and when I found someone and asked where everyone was I was told they were understaffed that day and there were only two handlers there. Two handlers for what appeared to be well over 20 dogs?? I don't think that's even legal per doggie daycare standards! My favorite handlers (especially John) were off that day - I think they said he'd had an accident and was home in bed. Doesn't surprise me as I believe he would have found a way to make it in otherwise. I'm not giving up on All Wags, but dog owners should always ask who is on staff that day. I believe there is supposed to be a handler there for each 4 or 5 dogs. That may be difficult for the clubs at times - but only TWO for a large group of dogs, all sizes?