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  • Got to airport 2 hours early and nobody was at American Airlines counter and all walk up kiosks were offline! As a result, we missed our flight and had to wait 8 hours for the next flight! I had the misfortune of speaking to and old bag at American (Will add her name and employee # later) who was awful and should NEVER be allowed to talk to anyone as a customer service representative. She said she's been working there 30 years which made me cringe. You know they don't have the guts to talk to you like that in person. I'm a firm believer that there's a special place in hell for these sadistic deviants. This old wench gets us seats in 3 different areas of the plane! She seats my daughter who's 7 ALONE in the front of the plane! This was her 1st plane trip so it was ruined for her. She was crying over her grandfather's death and I couldn't sit by her to console her! My son who has a heart condition in the back alone! After I pleaded with her not to do that! After traveling all over the plant, many times on American, I've had enough. Good riddance.
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