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  • I have been using Big 2 to service my Tacoma for over 7 years. Always had a generally good experience until my last 3 visits in a row. Visit one brought in for a scheduled appointment, just a oil change and someone canceled my appointment they "worked me in" but took forever and they never even rinsed vehicle off as promised. I did confirm the appointment via email and added it to my calendar. My next oil change, I again scheduled a appointment except I would be dropping off the truck in the morning. I had not heard from dealership all day but we drove by late in afternoon and the oil change was not done. They forgot about it. This last visit I brought in for a oil change and they found some things that needed to be fixed with the power steering. Great that you for finding the leak. I knew they where busy so I asked if the can still do it or should I return later? I was told they could get it done and they would give me a rental. I got a rental as it would take them the remainder of the day. At the end of the day I was advised the truck was ready. When I drove off power steering did not work so I turned around and went right back. Told the service advisor that was available that the power steering was not working. His answer was "I have 22 appointments tomorrow and we are busy you may have to bring it back on Monday." I said that is not my problem as you did not fix it right today. I was so furious that he tried getting me to leave with a vehicle that was given back to me when the power steering was working when I brought it in. I left the vehicle and was told the next day they found some "loose bolts"causing the problem from the work they did. The customer service at Big 2 has steadily gone downhill. I would use caution when bringing my vehicle here. I have been loyal to them for over 7 years now I may be looking to go somewhere else.
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