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  • So once upon a time I loved Megabus. Used them in Europe several times before they came to US. One incident is all it took to change that. Here's an email I sent just yesterday from the bus (don't expect anything to be handled from what I've read): My name is Karla D and I am currently on bus DD716 11:35 am bus bound for Pittsburgh via State College from NYC. I'm with my boyfriend Brian T. We have used Megabus several times and consider ourselves to be loyal customers with repeat business. However, a situation has just occurred with our driver that requires a formal complaint and frankly gives me great concern for the duration of our journey. We were rushed around at the rest stop given just 20 minutes (the bus left NYC on schedule) and while in Burger King in front of a packed restaurant she began barking at everyone that the bus leaves in three minutes (she did this while waiting for her order). We get back on the bus and a passenger seated upstairs near us had asked to have the a/c turned off (as did several others downstairs). The driver came upstairs and yelled at him stating she would do it when everyone got back on the bus, that others had also asked. She then started raising her voice and screaming that she had a schedule to keep and the a/c would go off once everyone was on the bus. She then said if no one agreed with her she would have all of us thrown off the bus. During the rant she advised she wouldn't be accused of leaving passengers behind so they could get refunds. She also told the man who asked to have the a/c turned down that he didn't run the company. No one really spoke back to her as the mostly middle aged to senior crowd was in shock. Again, this happened upstairs where I was seated. A passenger calmly suggested that she can't threaten to have passengers removed without warrant. At that time others started to speak up in agreement. The driver went downstairs and returned talking on her phone stating that she had ten unruly passengers who needed removed. I don't know if the call was real or not because she went back down and we were once again on our way. She was so concerned about time that she wasted it by creating a scene making your valued customers uncomfortable and upset. In addition to this major situation, a minor problem was non-functioning outlets (entire bus) which could have normally been overlooked. However, today it's the icing on the cake. I've been a Megabus customer and supporter for years, often riding when in Europe. When Megabus came to the U.S. I was beyond thrilled and have chosen Megabus every single time I travel to NYC or DC to and from Pittsburgh. I would brag to my friends and family about how amazing Megabus is (several of whom are now also riders but doubtfully will be when I tell them of this trip). After this incident I'm honestly not sure what the future holds for me and Megabus. I'm sure you'll be receiving multiple complaints as there were people advising that they would as well as shooting video of the incident that took place. Here's to hoping the rest of the journey back to Pittsburgh is safe, smooth and peaceful. Sincerely- Karla D
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