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| - Worst service ever! (This is a long one but well worth the read if you're considering using this company). In February I purchased a Living Social voucher for myself and one as a gift for my mom who lives in Davidson which is within the Sophisticuts service area. The original plan was to drop my rescue dog at mom's house and have Sophisticuts groom her there. My husband called and spoke with Nicole, the owner, who agreed to come to my home in CLT which is less than a 1 minute walk from her other service area of Huntersville to cut my dog's hair. She came out and did a very nice job. A couple of months later, my mom's dog dislocated her hip and she did not need the gift voucher. By this time both of my dogs needed grooming so I decided to use the gift voucher. Again I called on Nicole at Sophisticuts because she had done a nice job previously. Again, she agreed to come to my home in CLT to do the grooming. The cuts were just OK this time due to the fact that that the bows fell out of my dog's hair and she could no longer see. I called Nicole the next day to ask if she could come back out to trim my dog's hair down a bit more. In that call I had also inquired about 2 expired vouchers that I thought could be applied to the price of the cuts but she had no record of them; no problem. Though she seemed quite standoffish, we agreed that she would come out that day after 3pm. She never came that evening and when I called her the next day to find out why she did not show up, she began speaking to me in a loud, condescending manner stating that "I told you to tell your husband to call/text me to confirm the appointment." I certainly never heard her say that he needs to call/text to confirm because I would have told him when I spoke to him immediately after speaking with her. She then went on to tell me how she went "above and beyond" to accommodate us. Whenever I attempted to speak, she'd cut me off after a few words. I finally exclaimed to her that I did not appreciate her tone and was trying to support her local business. I also reminded her that she knew my address from the first time and chose to come out to my home again to do the job. I also reminded her that I did not want to give her a bad rating but she was being very unprofessional...again she cuts me off mid sentence stating "I'm not going to listen to you try to throw me under the bus" she also stated, "You only bought 2 vouchers (as if to imply that 2 vouchers was not enough)", "I don't know where these other vouchers were to miraculously appear from" then finally "I'm not going to go back and forth with you." At this time, I'd barely had a chance to say anything at all. With that said, be for warned. Nicole is very unprofessional, rude and has 0 customer service skills.
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