The food is great! It's the service that needs desperate attention.
ATTENTION OWNERS: We are not in Jerusalem. We are not in Tel Aviv. While I understand the laid back, casual, time consuming approach other cultures have, I assure you most people will not. Neither will they yelp about it in an attempt to help you understand. They simply will not return.
You need to greet customers promptly, prepare the food in a reasonable time, and smile.
Every time I am in your restaurant is a new adventure. There is ZERO consistency. Sometimes your service is ok, but most times it is plain aweful. What a shame, considering how delicious your food truly is.
Please fix your customer service problems so I can enjoy my experience, and find you open rather than out of business when I return. Shalom.