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| - I am very disappointed in Reddi Services. If I could give them zero stars, I would. I have used them many times in the past with no issues. However, on March 20,, 2018 I called re: leaky shower valve. They set me up for service later that same day. I met the service person, Gerald, at my house around 11:20 a.m. (I am sure of the time because I looked at my clock at work before I left to go meet Gerald in order to estimate my arrival time to the dispatcher). Gerald had been to our house before to fix an outdoor faucet and had done a good job. He's personable, smart and efficient. When Gerald arrived I directed him to the bathtub and explained the problem. He noticed the leak, diagnosed it immediately, and told me he would also fix the slow drain in the same shower and replace the toe pop drain stop. I told him I would go to my room to change out of my work clothes. When I emerged less than five minutes later Gerald was no where to be found. I thought he was outside getting tools and parts from his truck, but I looked out the window and his truck wasn't there. He was gone for about 45 minutes to an hour. When he returned he turned off the water to the house and fixed the leak cleaned the drain, and installed the new top pop stopper. His labor was less than 1/2 an hour. I was impressed and pleased with his quick work, and asked him the price. He had not quoted the price to me before that point in time. The total bill was $693.44! I was shocked that he would charge so much for 1/2 an hour's work. He told me the parts alone were $200, which seems way to much for a tub stop and a rebuilt shower valve. So, he basically charged me $493.22 for 1/2 or labor. I paid him with a check without argument because I didn't want to get in an argument with him in my kitchen, and because my 13 year old son was home for Spring Break and I didn't want to put my son through a heated discussion which likely would have ensued had I questioned the bill. After Gerald left I called Reddi Services and informed the dispatcher of what happened. She was polite, and she said she would refer the matter to Gerald's manager. I then went to the bank and stopped payment on the check. I have owned three older homes in Central Phoenix over the years dating to 1994, and have used many plumbers, electricians, roofers, etc... over the years and have not had a similar problem, nor have I complained or questioned their bill. I believe I have a feel for the fair market price of these types of services, and what I was charged by Reddi Services was outrageous. My feeling is that the entire project, including parts, should have been no more than $200. I was told by the dispatcher that Gerald was going out of town and would be gone for several days. We agreed that the matter would wait until he returned. Stay tuned. It will be interesting to see how they respond to this situation. As of now I would NEVER hire Reddi Services again, nor would I recommend them to anyone. Thank you for taking the time to read this review.
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