A group of us went to dinner last night. There were 16 of us which I realize is a large group. However I made the reservation almost 2 weeks in advance. I specifically asked the young lady on the phone if they could accommodate our larger group. She said they could. I also specifically asked for patio seating. She assured me that this was no problem. We arrived for our 8 pm reservation and were seated inside. When I complained, I was told patio seating was not guaranteed. That is not what I was told on the phone and I got an attitude from the snooty little hostess about it. The patio was the main reason we chose this spot.
We were taken to our seats. The restaurant has no fans and it was sweltering inside. We were uncomfortable. It took 25 minutes to get our drinks. The water on the table was warm and we had to ask for ice. We had one waitress and we should have had 2. The wait for our food was excessive as well. All of our bills were incorrect. One couple's bill was incorrect even after 4 times. We sat down at 8 and we were still dealing with incorrect bills at almost 11.
Now I realize mistakes happen. It's how the establishment deals with them that counts. The minute I complained about our reservation a manager should have come over to talk with me. Due to the epic screw up with our bills, they did comp drinks for some of us (not all of us). However this was done way too late. Some of us had already paid. It wasn't until some members of our group were waiting at the valet that they offered gift cards. Awful!
The food was good but I would not return based on the service and how the management handled things. They cannot accommodate big groups. I will not go back.