Ok, I wasn't going to review because @Fluevog is already known for their great shoes, service and quality and I felt I really didn't have much to add. However... Credit where credit is due and since I am always looking for the elusive, elite customer service experience when I get it I need to share.
We went into the Calgary store a few months ago on a Sat for my hubs to grab a couple of pairs he had his eye on. There were a fair amount of people in the store, but we were still greeted and helped within a few minutes once we had a chance to peruse the store. He was more than happy to grab the sizes my hubs needed and in multiple styles. He was easy going and very helpful. (Shay!)
As my hubs was being helped I found a pair of Revelations that I fell in love with and had to have (they look fabulous with a black pencil skirt or skinny jeans and everything else I own!) These shoes are gorgeous with the softest leather and fit true to size in length but are super narrow so I had to go up a half size to a 7.5. I was offered toe inserts (free of charge) so my heel didn't move around in the shoe.
Soooo, I got these babies home and took them directly to Vegas with me~ was I ever cute! But... Because they were so narrow the inside bone just below my big toe was rubbing and really hurt after doing some walking. I took them back to the store to have them stretched and the same rep who sold these to me knew exactly what I was talking about and offered to stretch them a bit for me. I left them at the store since it was a busy Saturday again. I was supposed to pick them up within a couple of days but couldn't find the time to run downtown right away so they had them shipped directly to me at home.
I have great looking shoes that are now comfortable and, experienced the elite customer service I am always seeking.