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  • For such a massive store this company needs to retrain their staff and update their ridiculous return policy. I drove 20 minutes to return a $344 Christmas gift that I didn't need and was told that the original credit card was mandatory. .. having worked in retail and being an avid shopper this is completely absurd. I waites on hold with the 1800 line for over 5 minutes to then be offered an email mail in label to which I could then receive a refund check in the mail, however long that'll take. It's a shame because I was going to shop with some of the refunded money but now I want nothing to do with this company. Thanks.
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