This event with Dr. Hoban occurred well over a year ago. We took our child to see Summerlin Pediatric because my child was tongue tied. He required a procedure where they were going to use a laser to cut through the skin beneath the tongue. My husband was specifically told by Dr. Hoban that the procedure was not covered by insurance therefore we had to pay cash, which we did. The office also collected our insurance because it was discussed that we might have a cleaning done since he was being seen anyway and it would be his first time visiting a dentist. We later decided not to go through with the cleaning.
Fast forward almost a year later... I just so happened to call to get my sons medical information for another dentist when the receptionist accidentally thought I was calling about a refund check. To my surprise, Dr. Hoban submitted the procedure to the insurance and they cut her a check. They never attempted to get in touch with us to reimburse us for the procedure, the only reason I found out about this was because the receptionist accidentally mentioned it during our call.
Very disappointed in what took place and slightly suspicious that this wasn't intentional.
My second complaint with this office was from the day of the procedure. My son was sent home throwing up profusely from the anesthesia. I personally felt he was discharged prematurely because it was the end of the day and everyone needed to go home. I would not recommend this office to anyone and if I could turn back time I would have not placed my trust in the hands of Dr. Hoban or her staff.