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  • Decided to go to Sizzle with my parents and girlfriend after many recommendations from friends. This particular KBBQ place has your server cut and grill the meat for you. I generally do not have a problem with this but when you're only going to cook one of the meats and then walk away for several minutes, it's frustrating. After our server (Lindsay) cooked our brisket, we finished eating it within a minute and had to wait ~5mins before she came back to start the next round. Keep in mind, the uncooked meat is sitting at our table doing nothing. We decided to put some of the meat on the grill to speed up the process, which is common in your traditional KBBQ to grill yourself, and Lindsay was clearly annoyed and offended by it and started to give us attitude for the rest of the meal. Here comes the best part: Once I received my bill, she had mentioned that gratuity was automatically included. I thought it was odd because I only had 4 people in my party. I went ahead and checked on their menu and to my surprise it said "Parties of 5 or More" gratuity will be automatically added. I decided to ask Lindsay (our server) why was my table charged when it clearly states 5 or more. She said that her manager decided to do it. I then asked to speak with her manager (Julie) and questioned why it was decided that my party of 4 would have it automatically charged and she said that Lindsay had requested it done! UNBELIEVABLE! I asked both of them why, why would they do that? No answer, literally shoulder shrugs and silence. The manager could do nothing but just apologize and wrote her name on the card and said that next time she will provide better service. No thanks. I will never be going back. Would NOT recommend this place to anyone. Poor service, poor management.
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