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  • Booked through Kayak - Universal offered the best rates and occupied all the search results on Kayak when we looked for a rental car company for this weekend's trip to Toronto. I booked a rental car for $32 / day (all in) for 3 days on Kayak. Trouble started when I arrived at the Viscount monorail stop for the shuttle. IT TOOK 65 MINUTES FOR ANY SHUTTLE TO ARRIVE. I had to call Universal multiple times to get them to send the shuttle on a Friday morning at 10AM. The guy on the phone kept lying and saying the shuttle was on its way (very similar to other posts here). Finally, he indicated that due to a GPS malfunction, there were no cars available at Universal and the driver would be taking us to Payless Car Rental to pick up our vehicles. There were 3 families squeezed into the car, because all had been waiting for so long. Once the shuttle (a small minivan, no label) came, the driver innocently informed us that he was taking us to Payless Rental Cars because the owner had overbooked the lot (not because of the GPS issue) We got to Payless, and they had not been informed that Universal would be sending over their customers. Only because I was first in line, did I receive a rental car, for the price of $75 / day, not the $32 I booked it for. Complete and utter terrible service, and outright lying on the part of the company. The only really unfortunate thing is that I don't know how to post these reviews on Kayak itself. I guess the fortunate thing for me is that we didn't end up renting from Universal, because it sounds like we would have been charged for a bunch of ridiculous and unnecessary repairs.
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