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| - If I could I would've rated this half a star. To start, my family and I went to Toula last night for Winterlicious. My parents love that place and have never had a bad experience until last night. To be honest it wasn't just one thing that made the evening less enjoyable but a whole series of events..
I was the first to arrive with another guest and instead of being seated at our table by the hostess, we had to wait for the hostess and her 2 hostess friends to finish their conversation about how tired they were before being seated at our table. Once we got comfortable, another guest had arrived. When she sat down she had told us that she basically had to find our table and seat herself because the hostess, who had told our guest that we had arrived and would bring her to the table, was still busy socializing.
Once all our guests arrived, it took the waiter about 45 minutes before even coming over to the table to ask us what we wanted to drink. By that time we decided to order our mains as well. The only thing that was timely about the whole dining experience was the delivery of the bread to the table along with the appetizers. Once the appetizers were done, it was another long wait for the main. One of the guests had even asked for a refill on the bread which was acknowledged by the waiter, but our table never received it.
When the mains finally arrived, they were all lukewarm if not, cold (except for one dish). I had ordered the ravioli, which sounded delicious on paper, but was cold in the middle and felt like it had sat on the pass for way too long. A few of the guests had order the beef tenderloin, but was never asked how they liked it cooked. When one of them asked, they were told in a manner that implied that the beef was medium and that's what they will be getting (which they did). The mashed potatoes that came with the beef tenderloin was cold. By the time I was done my ravioli, the waiter finally came around to ask if any of us wanted fresh ground pepper on our meals. By the time he was there, we were all half way or done our meals. It felt like the waiter had forgotten about our table (not to mention the bread that was asked for after the apps...).
On to the desserts, although not very much to say about it except that I had ordered the chocolate torta that was dry and disappointing. It was not very appetizing and I barely touched it. While we were on the desserts, I had noticed that one of the servers had came out of the kitchen with the bread and was heading straight to our table (we were very close to the kitchen doors). However, he stopped in his tracks when he noticed that we were already all in the middle of our desserts. He looked very confused, turned around, and put the bread on a random serving table near our table. It was clear that bread was meant for our table, but served just a few hours too late.
We were done our desserts for at least 30 minutes before the waiter even came over to see how we were doing. There was no offer for tea or coffee, which was also quite disappointing as it would've been a nice way to end the evening. Along with that, our dishes were not cleared until much later. When the waiter finally came by, he knew we were not really happy with the whole experience, but did not really do anything to help the situation.
I do not usually write reviews, but when it's a bad experience, it's good to let people know about it. My boyfriend tried to make eye contact with some of the management, who avoided him like the plague. We had noticed that the managers had glanced at our table a few times, noticed that our table was not cleared, that things were not going well, but never came by to see what was going on. Even when we were being served our meals, it was noticed that the plates were just sloppishly "thrown" at us instead of being placed down at the table. It was just overall not a very good experience and I doubt we will make the effort to come back here.
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