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| - I have been seeing Dr Cohen for approximately eight years. i was referred to him through coworkers. Actually in the eight years I have been receiving allergy shots from Dr. Cohen, I have actually only been seen by Dr. Cohen TWICE. I have gone to the office at least once a month, sometimes twice a month for over eight years for allergy shots. I have asked why I don't ever see Dr. Cohen, and I have been told Dr. Cohen is actually retired and has sold his practice to Dr. Estrada. Dr Estrada just keeps Dr Cohen's name on the door to not lose existing patients. Since Dr. Estrada has taken over, I am not exactly sure how long that's been since the office kept it a secret, Dr. Estrada makes you sign a contract stating that the patient is responsible to pay for all the allergy medication they order for you whether you receive the shots or not. For me, this is two vials which equal 24 shots, or one years worth of shots. So, if you move, lose your job, don't feel like the medication is working, YOU are responsible for paying for the unused medications out of your own pocket. For six years, Dr Cohen never found it necessary to have patients sign this contract, but this office started requiring this about two years ago. I asked if I could get my prescription for my allergy shots moved to an allergist closer to my home since this office is quite a distance for me to travel. They told me the shots I was receiving are the Dr's own formula. I was told that if I wanted another Dr. to give me the same shots, I would have to order them through his office and he would send the medication to the other Dr. Even though I paid for the tests to formulate my allergy shots, this office will not share that information, if you want to change Doctors. so this will require you to go through testing again and start the process over unless you want to order the medication through this office forever so they can make money off of it. I received a call two weeks ago from this office saying they needed to update my insurance information. I told them my nephew just had a stroke and I was with him in the hospital. I said I would get back to them. I went in and got an allergy shot yesterday 9-26-17, and stopped by the front desk to see what they needed. I gave them my insurance card and filled out some forms. Today I spoke with Christine, the office manager, she told me since they received my insurance information so late, I may have to pay all the bills in their entirety that did not get submitted in time. Christine said they had submitted invoices to Cigna (my previous insurance company) and they did not pay. She said the office sent me a statement in July and August, which I did not receive. I was out of the country the month of August and don t know why I didn't get them, I but did get a shot on July 27 (why didn't they ask me then for my info?). I did however acknowledge the phone call SHE made to me two weeks ago while I was having a family emergency. She says it is ENTIRELY my responsibility to make sure my insurance information with the office is up to date and the office has no responsibility. I told her I believe I did update my information. She says her office always inputs information into their system. So I must be at fault since HER office NEVER makes a mistake. Shouldn't SHE train her staff to update insurance at the START of a New Year? My other Doctors ALL do this. Does the patient through the course of the year (it's now the end of September) need to periodically check with the office to ensure they have the proper insurance information? I asked why the front desk didn't just let the person who administers my shot, ask me to stop by the front desk (literally 15 feet away). She says billing is not on site and that is not really their responsibility.?? Christine also said Cigna sent me a notice that they weren't paying these bills. Why would any insurance company send any kind of notice to someone who is not their policy holder? Basically Christine told me the patient bears all of the responsibility for their own insurance since HER office is NEVER at fault. If someone in the office does something wrong ( such as not inputting info), the patient will have to make it right. Remember, I have been coming here for eight years, but felt trapped through this office's tactics to remain here. I am rethinking this decision, but I still have to pay for the remainder of my shots even if I don't receive them. Remember, if you start coming here, they make it difficult and costly to change Doctors, and they will not give you the formula for your shots (even though you paid for it) All of the people who administer the shots are great (reason for two stars). Think twice before you come to this office, because this is how they treat someone who has been their patient for eight years. How will they treat you? Do you want to sign a contract to receive medication you may not use or want or can't use because you move?
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