| rev:text
| - I've given Giovanni's about 7-10 chances over the course of 3 months, and I'm done. The first time I got a specialty pizza from them it was amazing, and every time after that it's either been burnt or cold or covered in grease.
I might be able to come to terms with the long wait and the barely adequate customer service (at least with delivery and pick up, I've never sat down and eaten in the restaurant, though I have exchanged pleasantries with one of the waitresses and she seems friendly) if the food were consistently good, but it's not.
I've done call ahead pick-up, I've done order and wait for it pick up, and I've done delivery through their website.
The last time I ordered and picked up, they gave me the wrong pizza and I didn't realize it til I got home (my fault to a point, I probably should've looked at it). It had onions and mushrooms on it, which I don't like, so it wasn't like I could just eat it anyway. I called them and the guy asked: "What you want me to do? You want I deliver new pizza, you want credit, or you want pick up new pizza?"
I feel I should note that I used to work as a server. I realize mistakes happen. Despite being hungry, tired, and frustrated, I made sure I was pleasant-- I did not insult anyone or raise my voice.
Based on my previous experience with delivery with them and the facts that I didn't want to wait 45 minutes for a new pizza and I'd already put $2 in the tip jar at the counter and didn't want to tip a delivery driver on top of that, I drove back and got a new (correct) pizza, which was smothered in cheese (I originally had asked for them to go easy on the cheese).
The guy apologized 3-4 times, which I appreciate, and it seemed that I got a lot of extra toppings on the new (correctly made) pizza, but I found it extremely disappointing that a handful of apologies was my only compensation for being an understanding customer ("Hey man, it's cool, it's just a pizza, no one died," is something that I said.)
I feel I should've been offered a discount on my next order or offered a free dessert or breadsticks or something to compensate for the fact that I had to drive back to get my order correct. Now, maybe I should've SAID that ("Hey, uh, can I get a discount on my next order or get a free dessert or something?"), but I don't feel that as a customer I should have to make suggestions. I once witnessed a couple go in there and complain that they'd been waiting an hour for delivery. They were handed their order free. So I'm nice, drive back to pick up my order when they got it wrong, and I get compensated with a few extra pieces of chicken and some cheese that I didn't want on my new correct order? I guess the squeaky wheel really does get the most grease.
Unfortunately for them, this was their last chance with me. As I mentioned, out of anywhere from 7-10 chances over the course of 3 months, they've disappointed me more often than they've dazzled me. As soon as I opened that box and got the wrong pizza I turned to my husband and said: "That's it, we're never going to Giovanni's again." With his mouth full of hoagie he asked: "Aww, are you sure? Because this hoagie's really good," and I replied: "Well, let me see if they can make it up to me," and they didn't.
So if you wanna roll the dice, you might have some amazing pizza, but you also might have to wait half an hour for something cold or burnt. Best of luck in gambling at Giovanni's.
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