I had the worst service experience recently with @DaveandBusters. We proceeded to call in to ask if the could take a party of 20. They mentioned they don't take reservations, but they will put us on a wait list (1 hour wait). We arrived there 45 minutes in and checked to see where we were in the wait. Turns out we were not even on the wait list. I spoke to a manager who proceeded to tell me that they don't take waits over the phone and said nothing else. Not sure if he was saying we were liars or just saying his staff don't know what they were doing. Either way he did not really even care as he gave me a blank stare. So we finally got on the wait list, and the hostess was telling us 10 minutes as a seated group had just received their dessert, and they would page is when the table is available. So everyone decided to go to the bar or the games area to kill a bit of time. We came back half an hour later and still no table. That group of guests were gone but the table was not cleaned, just like many of the other tables. There were large booths that were available and they were not seating us in. The wait was so long people in my group started to leave. I was irritated and was not interested in staying for more horrible service. Who knows? If we ordered food, might be an hour before we received it. Btw their restaurant was disgusting, tables not bussed and there was dirty dishes and garbage on the ledge of their hallway. (See picture on Yelp) I will never return to Dave and Busters for their food. They should just stick to games. Pretty much all they are good for. Jimstar out!