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  • I would never buy another Acura ever again especially from Acura of Las vegas. When it comes to a problem, they will deny and brush you off to Client services. What type of customer service is that?!?!?! I originally bought my TSX back in Orange County. No problems there. Once I moved out to Vegas there were little issues here and there. A couple of recalls on the tubing and other little replacements. Every time I brought my car in the Acura of Las Vegas was for some sort of service and maintenance. The biggest issue was the passenger airbag was tearing along the seam on the dashboard. You can seen the outline of the entire airbag on the passenger side. I called up Acura and they scheduled an appointment for me to get it fixed. After I got my car back, they explained to me that they had to replace my entire dash to fix it. And that it's covered under my warranty. I said no problem. When I took my car in to get the yearly smog a year after getting my dash replaced to jiffy lube, I was told that I didn't have a VIN number on my dash and that I can't get smog at any location except for a specific smog center somewhere in Vegas. They said call up Acura to see if they will replace it. Well called up Acura and they basically said that they cannot reprint a VIN because it's "not legal" and that VIN cannot be duplicated to prevent fraud and theft. It all made sense. I said, "ok so what's going to happen when I need to get my car smog or anything?" The guy I spoke to said don't worry. There are other VIN numbers all over the car so I would never have a problem. Again, I am thinking that everything makes sense. It has been since 2009 since this issue first arise. Now I am having issues again. I can't resell my car or anything because I do not have a VIN on my dash. I called up acura and they said they have no record of replacing my dash. Hmm that's funny because I still have all the paperwork in my car literally right now. The guy who helped me put me on hold for some time and said actually yes they have the record. He again restated what the first guy told me in 2010 that they cannot replace VIN. I am hearing from Carmax that there is no laws stating that they cannot reprint a VIN and that acura may be trying to trap me to stay with them only. The gentleman who was "helping" me could not answer anything and just referred me to Client services. Good job on taking care of your customers and now making me a hater of Acura. Love the car but hate the service they provide. I definitely would go for Lexus now once I can get this stupid VIN issue situated. Everyone, please learn from my mistake and stupidity and do not allow this to happen to you!
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