Went to the "Feast Buffet" @ Sunset Station for what they advertised as a "Mother's Day Champagne Bruch". I Called on Saturday to find out what hours the "Champagne Brunch"actually ended. I was told "All Day"...I said Champagne Brunch ALL DAY? They said "YES. ..8AM -9PM MOTHER'S DAY CHAMPAGNE BRUNCH". So we got the abou 4pm..waited in line for about 45 minutes. When we were sat & I ordered Champagne they said "There is no champagne." This is after paying over $100 for 3 adults & 2 minors. The waiter said they were out..." no more". I Then asked the front entrance staff who said champagne ends at 4pm. The HUGE sign in the front of the Buffet ALSO said Mother's Day Champagne Brunch...all day. I then asked yo speak to a manager. ..told him my issue..he walked up to the huge sign & said. .."Champagne ends at 4." The sign is wrong. It ALWAYS ENDES AT 4". I then pointed out that it was a HOLIDAY/MOTHERS DAY & told him I had called ahead as well, and was told "Mother's Day Champagne Brunch all day...he wanted to know THE NAME of who I talked to. Then he was making up excuses as he went.
1. IT'S 17.99 ANYWAY
2. THE CHAMPAGNE IS
COMPLIMENTARY..NOT INCLUDED
IN THE PRICE. ( WHAT !??)
3. THE SIGN IS WRONG.
4. YOU COULD'VE TALKED TO A "MAIN HUB"...whatever that means..they addressed me by name when I called Sunset Station..so Not a hub..jerk.
So hear I am "The Mom on Mother's day" getting the "Too bad for you...go away attitude." By now my husband had realized what's going on and also want's an explanation. The same clueless bald guy manager comes over so we asked for HIS manager...so here comes another guy spouting the same REHEARSED EXCUSES..didn't care AT ALL about us, our problem...NOTHING. I told them and now I am telling all of you. I will NEVER go back to The Feast Buffet at SUNSET STATION. We came for a special day and I was do upset at how we were treated that I could BARELY eat. The food was s 4 out of 10. The selection 3 out of 10. The waiters & waitresses are the best thing about this place. But something tells me from the way we were treated that they probably aren't treated great either. Bottom line here. I got 2 glasses of Champagne that were very readonable & tasted for good $ 3.74 each.....BUT it's the point that they advertise one thing...get you there and then say. ..basically. ..YES, WE MADE S MISTAKE, WE ARE NOT GOING TO MAKE IT RIGHT & TO BAD! YOU ALREADY PAID! VERY POOR MANAGEMENT.