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  • I was dismayed when I booked a room here and then checked Yelp. It's not quite as bad as the reviews suggest, but they have quite a ways to go at Charlotte Center City. First of all, if you get lost, the hotel is located at the Sheraton. There is no signage. There are two buildings, two "hotels" under one name. The taller building is the Center City hotel. It makes you wonder what kind of corporate mumbo jumbo is going on here, Starwood. After driving around Uptown Charlotte for 15 minutes trying to find the hotel, I was greeted and checked in by one of the more awkward dudes ever. I'm uncertain he should have that position, given that he just made me feel...weird, but whatever. I had also reserved a king-sized bed and apparently it was taken. My parking was comped, but still, not cool. When I got into my room, I saw that it hadn't been cleaned very well. There was a water bottle that had some sort of red Kool-Aid liquid still in it on the floor under the baggage table. My window, which had a lovely view of Uptown, was besmirched with no less than a dozen smudges, as if a bunch of tweens pressed their greasy foreheads against the glass. I asked the cleaning lady to windex the windows the next day and she did. Wallpaper was coming off the wall (perhaps the fidgety tweens pulled it off). After reading the horror stories on Yelp, I was dismayed that I booked here, but I gave it a chance. The customer service here was pretty good. Lots of greeting and the door and wake up calls with ACTUAL PEOPLE CALLING YOU. That was a nice touch. The amenities weren't bad, but if you like Starwood Hotels, I would go the extra mile and just pay for the Westin. You are kinda close to Uptown, but not really. Anything you actually want to go visit via walking is about 15-25 minutes away. This hotel has a lot of work to do still. I can see they are trying. I would just keep at it, keep getting good people to work here. The management has a tough job ahead of them. A super clean room upon arrival would have made my review more kind, but as it was, it was kind of gross and unacceptable.
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