Poor customer service and response times. I ordered online during their holiday promo "mystery box". Figured it was worth a shot since I've followed them on social media. Guess what the mystery is - used gear. Like WORN and stained gear. Pretty disgusting and unhygienic. I emailed for a replacement or refund. I was offered a replacement after 3 weeks. First and last with this one. Stopped following them too. Also read they backdoor their releases. Retail at it's worse.