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| - Hey, we all enjoy going to the tire store, right? Yeah, I'm guessing not, but when the folks that work at the tire store take care of you it makes it a little more bearable. Mix good customer service in with fast service and suddenly it is a down-right pleasure to hang out at the tire store, right? Ok, still maybe not.
Alright, enough of this foolishness, let's talk about Discount Tire on Sahara near Torrey Pines. No, hold on, let's talk about me for a minute. A couple decades ago I was in the tire business here in Vegas. I ran a Big O Tire store for a long time and prided myself in not only running the most successful tire store of any brand in town, but one of the most successful in Big O's nationwide chain. I mention this because we created a loyal following through excellent customer service. The kind of service we strived to provide is what you will find today at Discount Tire on West Sahara.
It's been a long time since I've had a salesperson meet me at my car, but that's what happens at this Discount location. I appreciate not having to hunt someone down to get served. The salespeople don't attempt to oversell products and they do give solid recommendations that are educated and helpful. The prices are reasonable and they carry good quality, name brand tires and wheels. All service work is performed in an expeditious manner and your car is returned to you as clean as before the work started.
I last visited Discount a couple days ago to get a flat tire fixed which is covered under their road hazard warranty. While my vehicle was in the service bay my salesman summoned my to the repair rack. He explained to me that the tire to be repaired was actually the wrong ply rating for my vehicle and could pose a danger. I knew he was right in this assessment and had a feeling I was about to be buying a new tire or four. When he looked up my history he found that all 4 skins had been purchased at Discount and the error was theirs. He told me that because my truck is a 4 wheel drive I would need to have all of them replaced (again, correct). I was waiting to hear that I would have to drop $800 or so to get my truck back in shape. To my surprise I was told it would run me around $130 out the door. They admitted their mistake and were willing to make it right. I had driven on these tires for over 2 years and had never noticed the difference. They found the issue and handled it. I appreciate that kind of honesty.
I highly recommend this Discount Tire location to anyone in need of new tires or related service. There was a time when I would never have made this recommendation because Discount was our biggest rivals and this location in particular was my direct competition, but these guys really have it together.
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