I would honestly give no stars if I could. Petland is contracted with VCA Black Mountain animal hospital. They say they have a veterinarian from that animal hospital who comes on a weekly basis to check on the pups & other animals there. However, in this case. I don't think anyone is doing their job! The manager there told me that I should go to this specific veterinarian when I go for my pups check up. Thankfully I did not go to that man! I went to a different veterinarian that was there, when he checked on the pup I purchased the day before.. he told me the pup had a GRADE 5 heart murmur. We're all pretty sure that doesn't happen in one week since the pups last "check up". None of the pups medical problems were in the pups records there at Petland. What are they doing? Every pet owner should be aware of everything of the animals their taking home. Petland said the pup & all of their pups are completely healthy! I beg to differ. Here's the best part, when I wanted to bring the pup back they stated I cannot get my money back & they don't do refunds. Also, if I did leave the pup with them.. I would still owe what was due for the financing with or without the pup. But due to the wonderful man who helped me at VCA, he got them to refund my money & also get the pup proper medical attention. Don't get your pets here!