Service here at Boston Market deserves not one good complement at all. My mother and I wanted to come and eat for knowing in the past that Boston Market had pleased us. But when we arrived it was not what was expected. We told a young man by the name of Darnell our order and he asked us over and over what we wanted again. He then was scooping my mother's side dishes in bit by bit not as a heaping spoonful as usual and then he would scoop more off of her plate and back into the tray. Then my mother asked for Creamed Spinach and you could tell that it had been sitting there for awhile because it had sort of hardened at the top. Josh then came with "fresh hot" Creamed Spinach. We then checked out and sat down to eat. My mother's Spinach was cold. We called over the manager and she got us a hot one. We then saw a lady ordering but Josh blew his nose and threw his tissue away but did not wash his hands. He instead reached for the woman's plate and started loading things on. My mother said "you should really wash your hands...and throw that plate away and use a new one." The woman thanked us and continued to order. We asked the manager for corporates phone number. We will be calling.