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  • When I heard that Lucky Strike was opening in downtown I was thrilled to see something so big move into the area. A little bit of big city in our own downtown metropolis. But after my experience there lats night I don't think I'll be returning any time soon. I went for a small group birthday party, and upon walking in I thought the place was fantastic. Once we were seated and in our lane the waitress came over and took our drink orders fairly quickly. It took almost half an hour for her to return with our drinks and food. The food was already cold by the time it had gotten to us and our drinks were pretty watery. Our lane had some kind of problem, which took them ten-fifteen minutes to fix (which in my opinion when you are paying by the hour those 15 minutes really add up). While we were waiting for them to come over and fix it and waited for our server to come over and refill drinks, we watched the staff bowl, dance and play pool. I'm in the service industry as well, and when you are paying top notch for bowling I expect great costumer service. I understand that Lucky Strike is new and that there are still a few kinks to work out, I just expected so much more for the price I paid and for the experience I had. I think they should reevaluate their managerial skills and take a class in costumer service. I will not be returning.
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