I took my beloved Penny in for an estimate to repair her t-bone damage on 6 September. Steve Grothaus worked up a very detailed estimate and shot it over to USAA within an hour. The next day, we ordered two new doors and all the other parts that got crunched.
10 September, baby's in the shop with a projected work time of 13 days.
13 September, Steve calls me to advise me of the work's status and says I should have her back late next [this] week, ahead of schedule.
17 September, Steve calls me to say she's almost done, just a bit of tweaking and blending left to do and I should have her back Wednesday or Thursday.
19 September, Steve calls and says she's done, I can pick her up after 1500. I show up at 1530, baby looks absolutely flawless. There's zero evidence that she'd been pranged and she's spotless inside and out.
Work completed to perfection and four days ahead of schedule, with the customer kept in the loop the entire time? Yep. As good as it gets.