I have a been regular customer of this nice joint since 3 to 4 years. Me and my wife used to frequently hit this place for breakfast every saturday as we used to iive in Tempe. Since moving to Chandler, we do not do our usual breakfast thing, but I still make it a point to get their Macarons and Delicious pastries once every week. I just happened to visit them today to get my weekly pastry fix. The weather outside is 112 Deg C and I had to wait in line to get my order to-go, which I totally understand as this place is always jam-packed. Once my turn came , I placed my order with the hostess behind the counter. I also asked if I can get a plastic cup for water as I had just come from outside. What came out next took me by surprise. The hostess said they charge for water cups. It was not as if I just came in for a cup of water. My order to-go was close to 25 dollars. I just shrugged and paid for the cup of water. In this day and age of dying art of customer service, this was the perfect example. I have no complaints about the quality or taste of food they offer and I am still a big fan of their pastries. But charging a regular paying customer for a cup of water especially during summer is a bit over the top. I hope the management reads this review and tries to learn some customer etiquette. After all if i wanted to go visit some fancy french pastry place with selective customer clientele, I would drive 10 minutes north to SNOTTSDALE.