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| - So this wasn't my first trip to Bj's, but this was the most impressionable. It is close to my sister's house and makes for convenient dinners with the family. Last night was probably the worst experience we have had at BJ's so far and it left a bit of a sour taste in the mouth.
First off, my husband ordered some pasta with lemon butter sauce, feta, chicken, olive oil, and some other stuff in it. He asked for no tomatoes or red peppers because he is a wuss like that. About 10 minutes after we finally ordered (and I mean finally) the waitress came out and informed him that the kitchen said his meal would be bland without the tomatoes and it would not be the same dish at all, then asked him if he wanted to order something else. After the award winning sales pitch he just received he said of course and asked for a menu. The waitress then disappeared, took another table's drink order, then made her way back with a menu.
Secondly, our waitress was spacey, non existent, and never really checked up on us. Typically I would not be a stickler for something like that but one of the people in our party was given entirely the wrong meal. Somehow fettuccine Alfredo with blackened chicken turned into grilled chicken pasta with broccoli. The manager came and apologized but that was 15 minutes after the food runner went back into the kitchen to see about the order. Our waitress passed our table 4-5 times during this time and never once asked why a large plate of food sat untouched and every person in our table was turning to make eye contact. She never even apologized for the mix up later.
Then they brought my niece's food was brought out about 20 minutes before our food. We were a little concerned when our food did not follow and then about 10 minutes later the waitress came to explain that she sent it out early since "kids eat slow." In reality it just lead to my niece being finished with her food before the adults and had plenty of time to frolic in the left over mac and cheese.
Finally, when the bills were brought out she boasted that she did not charge our table for our non alcoholic beverages (an ice tea and sprite) and acted as if she had done us a favor. I would of much rather preferred that I didn't have to flag her down to ask for a beer (which ended up being watered down) and management would of taken some sort of responsibility for the long wait (35-40 minutes for food- pasta and a burger), poor customer service, and total mess up on an order.
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