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  • I sent the attached content in an email to the Phoenix Symphony public relations department after box office manager Amanda Citrowske promised me she would have her boss Todd Vigil call me back and he never did. I never received a response to my email. This is not over. Greetings, I purchased tickets for your event on September 15 and accidentally purchased one ticket too many. Your site had me select which seats I wanted and I guess my finger was too large for the little dots that represented seats and it added an extra seat in error. This happened Friday afternoon and I only noticed the error when I reviewed the email confirmation you sent me. Today being the following business day, I called the box office to fix it and was shocked when I was refused a refund by your box office manager Amanda. I used your website in good faith to purchase tickets and feel that the ticket selection process was glitchy and deceptive and unnecessarily cumbersome. The mobile version of the website is poorly designed in this regard and it essentially robbed me. Amanda offered to credit me for the ticket or said I could also "donate" the extra ticket. This is not an acceptable resolution. I want my money back for the extra seat. I have reached out to you in a timely fashion about tickets for an event that does not happen for FOUR WEEKS and it is not smart business or good customer service for you to keep my money and tell me to shove off. My order number is 1714097. I still want to keep my two seats together so if you just refund either seat 19 or seat 21 that would beI great. My family and friends attend your events regularly and I think it would make a lot more sense for your organization to do the right thing and help me than it would for you to convince me that you are unreasonable and do not value your customers. Cheers, - Daniel
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