People just want SOMEONE ELSE to blame for their own ignorance or stupidity. I have had my truck towed by mcgann and chester, because I accidentally parked in a tow away zone downtown. I was mad my truck was towed and after reading yelp reviews about this place I expected the worst. But the people were nice and explained to me what I needed to do to get my truck back. The people also took the time to help me track down my insurance information, because it was not in the truck. Compared to other tows I've had in my life this one reasonably-priced, even considering I had my truck towed because of my own disregard to read the signs. Long story short, I had no problem with the people there, they were polite and helpful, and God forbid if I ever need a personal tow I will be calling this company for help.