I have been a long standing customer of the restaurant but after this weekend will never go or order from them again.
My boyfriend and I decided to order food with our friends, one of which has a severe allergy to onions. When we were placing out order we made it very clear to them there was a severe allergy. After waiting over an hour for our food, we sat down to eat to find onions in our food. Our friends called back to complain and after having a hard time with the girl answering the phone, the manager said he would send our order again without onions. We waited about 45 minutes and no food arrived. Extremely hungry and frustrated, our friend once again called back. The manager told him they he tried to call him back (he didn't. No missed calls on any of our phones) to tell us there was no order coming out since he talked to his chef and there were no onions and we were all liars.
After about 20 minutes on the phone with the manager continuously calling everyone ridiculous and liars we asked for our money back and reluctantly he agreed. Needless to say,despite the appetizing food, the customer service and manager have totally ruined their restaurant for 4 very regular customers. Not only was it unprofessional but there could have been a very serious medical problem due to their lack of proper communication and managerial skills.