my first visit with DR Bernard I felt so great. I had no idea they had payment arrangements and the condition my dog was in would have cost me an arm and a leg. he gave me options and even put the follow-up visit on my payment arrangement since that do not adjust payment arrangements. my dog is doing great. BUT I went back for the follow-up visit and didn't feel the same, it was a different DR I will leave it at that. When i was going to leave the lady at the front desk argued with me about me paying for the 2 minute visit. even after explaining to her what dr Bernard had done with the follow up office visit, instead of investigating the situation and looking at my record she proceeded to say "no you only paid for the first visit so todays visit is $$" 5 minutes later she said " oh i do see that he put it on your arrangement. i felt she was not going to let me leave unless i paid for that office visit lol. anyways love dr Bernard. and will only make appointments when he is here.