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  • If I could give zero stars it would be fine with me. I had never been to The Cheesecake Factory before so my son took me while I am visiting in Las Vegas. What a HUGE disappointment overall. Why do people rave about this place? Here are some examples: Our table was 14" away from the next person and the waitress had to crane her arm to serve each table stuffing her elbow in my son's face more than once. Next I ordered the Fish N' Chips, on the recommendation of the waitress, only to be served breaded cardboard over soggy chips. I was hard pressed to find the dry fish anywhere on that plate. The coleslaw was a jumble of minced vegetables with some kind of light dressing which did not resemble anything I've ever known called coleslaw. My son ordered a hamburger and out came this smallish, overcooked (even though he asked for mid-rare) dry burger, again with soggy fries. I could go on about the line-up of people waiting for a table while the staff were all talking and giggling and paying no attention to the patrons. Etc. The whole experience was terrible and nothing like we expected. We paid the bill and left, never to return to this or any location. However, when I talked to my other son and told him of our ordeal he was shocked and said that it must be the location because he has had delicious food in the Denver location. Just our luck!
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