Picked up our new Model X on the 14th of January. 3+ hours of orientation by Lauren and the staff was excellent as was their friendliness and appreciation of us as new owners.
I had a passenger window problem this Sunday night, called the 24 hour hotline, they initiated a case number for it. On monday morning at 10, I had an appointment to repair it. They gave me a Model S loaner and kept my car most of the day. They replaced several parts, from a rear seat to chrome trim, that i did not even know needed replacing. all with excellent customer service skills.
we picked up the car at 5:30, washed (maybe detailed - it was so clean, in and out) and in perfect ready to go shape.
can't say enough about Matt and his team.