Better management is sorely needed. The woman at the register didn't know what was on one of their signature bagel sandwiches which would have been fine if she wasn't annoyed with ME for asking. The woman who checked us out was fumbling around and when she brought out my boyfriend's latte she said she was sorry it took so long but she didn't know how to make drinks.... uhhhh the milk ended up being sour. Top it off with the manager finally bringing out our food to go when we had ordered our food to eat there. He then angrily took our food back and threw them in those basket/plate things and brought the food back out... cold. WTF. I'm sorry we paid you for breakfast.