Ordered via direct website at 252pm, at 341pm we received an email saying our order would arrive at 423pm. So 90 minutes for 1 pizza to go 2.1 miles to my office.
When we called to inquire about the time, the manager stated that a person typed the info in wrong. They'd be here in 25 minutes. When we pressed the issue he then said that the person waiting tables put the order in late. He stated he was in the back helping with paperwork which is why he couldn't help when they were apparently too busy to place an order.
No apology, no trying to make it right. Some Bro is in management and had every excuse in the books but no interest in fixing the issue or repairing a bad experience. Bad news.