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  • After a disappointing experience at the Kate Spade retailer one floor down, I booked it to Nordstrom knowing they were always reliable when it comes to customer service. I found the Kate Spade wallet immediately and asked a lady at a counter if I could try fitting everything from my current wallet into the Kate Spade one to "try it on for size". She let me know I was welcome to. Once I settled on the wallet I asked Valeria C. at the higher end bag/purse counter for a brand new wallet that hadn't been on display and she was happy to oblige (I noticed that one of the stitches had started to fray from being out and handled). She asked me about my second question (in that moment I was elated since most sales associates tend to forget) and showed me some Michael Kors bags, leaving me to decide for myself. I greatly appreciated how she didn't push her opinion on me but was still extremely helpful at the same time. I was in a hurry so I ended up purchasing only the wallet which Valeria gave me a 25% discount on (it wasn't on sale). I was thoroughly satisfied with my experience at Nordstrom and if I ever find myself in Vegas on a Saturday ;), I'd probably try to find Valeria again since she was so nice and helpful.
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