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  • Poor customer service! I love going to dunkin donuts but they need to change their staff. I went to buy 25-count munchkin and told the lady in the drive-thru that I have a coupon that says get one for free. So I went to the window and the lady gave me full price for both munchkins. I told her that I have a coupon. She took my card, handed me the munchkins, gave my receipt and walk away without even saying a word. I had to ask the other lady nearby if thats all. I mean girl you are not a robot that just hand out things and get things done. You work in a customer service department and you have to have some kind of politeness in you and I guess pay attention to what your customer tells you. If you are having a bad day just don't come to work. It was 8am and I guess it was a good way to start my day, with a poor customer service. And the previous day I went to get an espresso and too bad they don't have it! Now I wonder why dunkin are giving out coupons via mail because nobody goes to this donut/coffee place anymore. Dunkin you need to up your standards a little bit.
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