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  • STYLISH BUT DISAPPOINTING. After an odd conversation about getting a reservation and being told to be out by 8:00 P.M., I agreed and arrived on time. . After we said we are here for our 6:30 P.M. reservation, the first thing out of the owners mouth was " you do realize you have to be out by 8." No welcome to Vivo... We said yes and were showed to a table near the cold front door. The restaurant was stylish with cork floors, small bar and lots of light, fun lighting and a view of the kitchen. The rest was downhill from there with few highlights. Feeling rushed we ordered appetizers and they were good but very slow coming out of the kitchen. They were obviously in the weeds. The cocktails were great and spot on. The nice server kept apologizing for the delay and how was everything for the 5th or 6th time with no entrees appearing with just 17 minutes before we had to be out, I asked if the hostess was the manager or owner and she said YES is there a problem?, to which I responded yes. I have been in the restaurant business for almost 35 years and have never had such a smug, defensive employee yet the owner of an establishment treat a customer so poorly. With 16 minutes left to being ousted, the entrees finally arrived. Two were barely warm and one was not done correctly. Then to add insult to injury the server said, " I heard my service was not up to par and there will be no service charge in an angry tone. I later talked to the owner and told her about the disappointment of the evening and the unacceptable attitude of the server at which time the husband , chef, owner, came over in a combative mood unable to take constructive criticism and literaly asked me to step outside. I complied thinking we would talk and was asked to leave in a threatening manner. I did so around 8:01 honoring my agreement to being gone by 8:00 P.M. unlike Vivo providing a nice dinner, good service and a pleasant social evening. The entire evening could not have been more unprofessional and inhospitable. Do not waste your time nor money at this overpriced restaurant with poor service and poor quality of cuisine. The owners do not understand hospitality nor have the ability to take constructive criticism. I had friends that have had similar experiences thus validating my experience.
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